Imagine going undercover as a Golf,
Leisure or Spa Day Mystery Tester
to share your experiences?
Calling those who have a passion for good service, an eye for detail and the ability to supply feedback in a positive and constructive way…
59club – Industry leading Golf, Leisure, Spa & Hospitality Specific Mystery Shopping Service,
offers passionate Golfers or Spa Lovers the chance to play golf or visit a Spa/Leisure club at
venues across the UK, Europe, Middle East, Asia & USA in return for providing detailed
feedback based on their experience.
59club is a unique Benchmarking Company, the feedback gleaned via their ‘Mystery Shopper’ audits and ‘Customer Satisfaction Surveys’ provides a vital role in assisting clients to develop, improve and maintain a high level of customer service & sales etiquette, in turn increasing their customers satisfaction, revenue and profits in the process.
Mystery Testing opportunities available now
- Leisure Membership Enquiry & Tour
- Spa Day Experience
- Golf Visitor Experience
- Golf Membership Enquiry & Tour
- Restaurant Dining Experience
A typical Mystery Shopper Audit includes both a ‘Recorded Enquiry Call’ to book followed by a ‘Visit’ to the club to measure the experience as encountered.
Testers are then required to complete an online survey based on their experience whilst providing narrative, supportive images and ratings in accordance with 59club set benchmarking criteria.
Full 59club training & support is providedThe tester will receive a refund for on-site expenses that are directly associated with the mystery test procedure.
To meet business demands, we are looking to increase our team of testers and are looking for select individuals who are reliable, have an eye for detail, a passion for good service and a positive, constructive way of communicating quality feedback. We currently have a test team made up of people from all walks of life, from Managing Directors and business owners to university graduates.
It is important that all testers have experienced various levels of customer service from visiting different leisure & spa facilities or playing at an array of golf clubs over the years, hence are armed with the ability to identify and differentiate between good and bad service.
The quality of feedback and personal observations based on staff, facility and service is extremely important to us as a business and allows us to stay ahead of other competitor benchmarking companies.