An independent mystery shopper audit allows managers to view their club through the eyes of their customers.
Insiders are often too close to their operation to identify flaws. Strengths are seldom celebrated, and the team continues to deliver their interpretation of ‘good’ with nothing to measure this against, or perhaps to aspire to.
An independent mystery shopper audit allows managers to view their club through the eyes of their customers. Feedback will pinpoint strengths and weaknesses, whilst the ability to make service comparisons - to chosen competitors, the 59club industry and best performing clubs - on a global scale, delivers the motivation to advance.
Mystery Shopper Audits
- Leisure Membership Enquiry – Call and Appointment
- Spa Day Experience
Additional Audits also available: Golf Visitor Experience, Group Golf Day Enquiry Call, Golf Membership Sales Enquiry, Custom Fit Appointment, Fine Dining