Receive Independent
External Mystery
Shopping Audits as
directed by Industry
Leading Experts.

Independent Mystery Shopping Audits

59club will call on their team of Mystery Shoppers to deliver the agreed agenda of mystery tests. 59club monitor proceedings and deliver a comprehensive and completely impartial online report. The report is measured against 59clubs industry leading benchmarking criteria, confirming your sales etiquette & customer service levels against the best performing venues and the industry average. The audit will provide clear action points that assist you to work to advance in line with industry standards.

My59 Performance Management software

My59 contains all of 59club’s leading Mystery Shopping Audit products alongside their industry leading Customer Satisfaction Survey Templates, all online for managers to utilise independently and as often as they like as they work proactively to advance.

Like all 59club products, venues can measure their own level of sales & service outcomes against the best performing venues and the industry average.

Staff Training

59club Training has assisted hundreds of the industry’s leading venues to advance and perfect their sales & service offering.

Training ensures clear action points are undertaken to assist the individual, team and venue to perfect the 59club process to deliver great service levels and sales outcomes.

Membership Sales, Integration & Retention

  • Membership Sales Training – Membership Enquiry Call Handling & Tour Sales Techniques
  • New Member Integration Tactics
  • Member Retention

Spa Operations

  • Spa Reservations Process and Booking Confirmation
  • Arrival Experience and Customer Journey
  • Effective Retailing and Product Promotion

Other training Modules

  • F&B Operation and Upselling Training
  • Golf Operations and Retail
  • Group Enquiry Call Handling
  • Retail Sales